Privacy Policy
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
GDPR Live Chat Policy
This policy is for EU residents (coming online from European Union based on IP address) in compliance with GDPR which comes into effect from May 25 th 2018.
Where Top Class Pressure Washing and its global affiliates (partners in different languages) provide Live Chat Service on the websites of our clients, during the chat conversations we ask data subjects for their name, email and phone number. This information is given to Top Class Pressure Washing chat agents for the purpose shared by the client who is the controller of data (usually for customer service or/and lead generation purpose). In these scenarios, Top Class Pressure Washing is the processor of the data and not the controller. All personal data of data subjects collected during chat conversations on behalf of our clients on their websites is deleted within one hour after transmitting this information to our clients. All personal data collected during chat conversations on our clients website is considered confidential.
As per EU regulations, Top Class Pressure Washing is the processor of the data. The sole purpose of Top Class Pressure Washing is to collect and transmit the personal information of the data subjects to the controllers (our clients). Top Class Pressure Washing deletes personal data of all data subjects from its cache within one hour of transmitting this data to the client (controller). EU data subjects wanting to erase or make changes to their personal data can do so by contacting the website where the chat took place.
All user data collected during chat conversations on our clients website (Name, Email and Phone Number) is transmitted to the client CRM through secure encryption from servers in the U.S.A.
Cookies
A cookie is a small piece of data that a website asks the user (data subject) to be stored on his/her computer or mobile device. We use cookies to personalize visitor experience on the website. Top Class Pressure Washing stores the name of the data subject in cookies provided if the chat agent has asked for the name and the data subject gives it. Top Class Pressure Washing does not store any personal data in the cookies for more than 30 days. Other than its clients, Top Class Pressure Washing and its affiliates do not share this data with any third party organization.
Data Breach
GDPR requires organizations to report data breaches to data protection authorities and to affected data subjects. Top Class Pressure Washing will report to all concerned parties if it becomes aware of data breach. In case of data breach, where private data is affected, Top Class Pressure Washing will cooperate with its clients (controllers) and work with all concerned authorities as required by EU regulations.
Notice
In certain situations, we may be required to disclose personal data to meet national security or law enforcement requirements. In such cases, we may request the controller (our client) to disclose personal data to respond to court orders or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also disclose personal information if it is necessary in order to prevent, investigate or take action regarding illegal activities, or as otherwise required by law.
Self-Auditory Assessment
Top Class Pressure Washing performs self-assessment of the privacy policy at least once a year, copies of executive summary and remedial actions taken can be made available to the controllers (Top Class Pressure Washing clients) when requested by sending an email to ceo@topclasspw.com.
Accepting the terms and conditions of Top Class Pressure Washing Live Chat Service and Software means accepting the privacy policy of Top Class Pressure Washing.
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
and we will promptly remove you from ALL correspondence.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you contact us through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Information for our records unless and until you ask us to delete this information.
MINORS
The Site is not intended for individuals under the age of 16.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at ceo@topclasspw.com or by mail using the details provided below: